Federal Direct's Technical & Tax Support

Technical &
Tax Support

System down? PC not working properly? Want to add a printer? Want to add another work station? These issues and more are all covered in Federal Direct's comprehensive technical support. Software installation is a breeze, headaches are avoided and problems are solved FAST!!! Federal Direct is dedicated to keeping your tax office running at full capacity and our technical support representatives are available to our partners to do just that.

Tax Questions get answered. Whether you have a customer with an unfamiliar form or just a question that has you stumped, Federal Direct's Tax Support makes you sound like a Genius! Up to date info on IRS regulation changes, forms release, rejected return handling, and much more all get handled smoothly and FAST!!!

Different partnership packages combine different levels of network troubleshooting and setup assistance. Ask your sales representative for more information on which partnership package is right for your tax office.

2010 Tax Office System Requirements

If you will only have 1 computer:
Preferred: Windows XP Professional
Compatible: Windows 7, Windows Vista, Windows 2000 SP4, Windows XP Home

If you will have more than 1 computer:
Preferred: Windows XP Professional with the most recent service pack applied.
Compatible: Windows 7, Windows Vista

1 Windows 2000 SP4, Windows XP Home and Windows XP Media Center will only be supported for single workstation applications.

2 Advanced partnership members whom have access to tax clients years prior to '05 will need a computer with Windows XP Professional to make use of this software.

Hardware	Minimum	Recommended
Processor	Pentium III, 1.2 GHz	Pentium 4, 2.4 GHz or Faster
RAM	512 Mb (Megabytes)	1 Gb (Gigabyte or 1024 Mb)
Hard Drive	20 Gigabyte	40 Gigabyte
CD-Rom	24x Read-Only	48x Read-Write
Video Card	16 Mb	64 Mb
Monitor	15" VGA	17" VGA or Larger
Monitor Resolution	800x600	1280x1024
Internet Connection	High Speed (Cable or DSL)	High Speed (Cable or DSL)
Internet Email	Must have the ability to send and receive email attachments
Printer	Current Ink Jet or Laser Printer All-In-One Multifunction

Notice:
Above minimum requirements are acceptable for single computer applications only; for Advanced Partners in networked environments PC's also must meet the recommended requirements to be supported.

Tax Office Support

Tax Support