Federal Direct's Technical & Tax Support

Technical & Tax Support

System down? PC not working properly? Want to add a printer? Want to add another work station? These issues and more are all covered in Federal Direct's comprehensive technical support. Software installation is a breeze, headaches are avoided and problems are solved FAST!!! Federal Direct is dedicated to keeping your tax office running at full capacity and our technical support representatives are available to our partners to do just that.

Tax Questions get answered. Whether you have a customer with an unfamiliar form or just a question that has you stumped, Federal Direct's Tax Support makes you sound like a Genius! Up to date info on IRS regulation changes, forms release, rejected return handling, and much more all get handled smoothly and FAST!!!

Different partnership packages combine different levels of network troubleshooting and setup assistance. Ask your sales representative for more information on which partnership package is right for your tax office.

2012 Tax Office System Requirements

If you will only have 1 computer:
Preferred: Windows 7 Ultimate
Compatible: Windows 7, Windows Vista, Windows XP SP2

If you will have more than 1 computer:
Preferred: Windows 7 Ultimate with the most recent service pack applied.
Compatible: Windows 7, Windows Vista, Windows XP SP2

1 Windows XP Home and Windows XP Media Center will only be supported for single workstation applications.

2 Advanced partnership members whom have access to tax clients years prior to '07 will need a computer with Windows XP Professional to make use of this software.

Hardware	Minimum	Recommended
Processor	Pentium III, 1.2 GHz	Pentium 4, 2.4 GHz or Faster
RAM	1 GB (Gigabyte or 1024 MB)	2 GB (Gigabyte or 2048 MB)
Hard Drive	20 Gigabyte	40 Gigabyte
CD-ROM	24x	48x
Video Card	16-Bit	16-Bit
Monitor	15" VGA	17" VGA or Larger
Monitor Resolution	800x600	1280x1024
Internet Connection	High Speed (Cable or DSL)	High Speed (Cable or DSL)
Internet Email	Must have the ability to send and receive email attachments
Printer	Current Ink Jet or Laser Printer All-In-One Multifunction

Notice:
Above minimum requirements are acceptable for single computer applications only; for Advanced Partners in networked environments PC's also must meet the recommended requirements to be supported.

Tax Office Support

Technical & Tax Support