Due to budget cuts and sequestration, the IRS will be closing down all of its operations for 5 days, one at a time, from now to August. This will include all operations, including the call centers. The goal is to save money on utilities and man-power on slower days. Keep in mind that the IRS is a business of sorts, but can not control its inflow of funds.
Fortunately, the IRS was able to prolong the furloughs until after the end of tax season. The furlough dates are: May 24th, June 14th, July 5th, July 22nd, and August 30th. There could be as may as two more furlough dates needed in August and September.
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