The tech department of Federal direct is available to partner offices year round and for not only tax preparation software support but also hardware support. New printer? We’ll help make sure it is working with all your workstations. We will ensure that your tax preparation software for professionals is always running smoothly. Whether you are a small, one preparer shop or a large high volume professional tax office with 10 + workstations Federal Direct will make sure you are up and running right from the start and that you stay that way!