Support and Training

Helpdesk Support

A common question we get is; how we can deliver on the key areas of support, training, registration and compliance for the price point that we are at. The simple answer is technology, and that technology we affectionately call Help Desk Support. This technology allows us to provide versatile tax filing assistance. We do a “share screen” share with your PC and provide one-on-one training for you and your staff, install our tax software backup tools and security check. This tax filing assistance is the same method that allows us to answer and discuss complex tax return issues and provide one call solutions to any problem. With our Helpdesk Services, you're never alone!

  • Federal Direct provides back office support to free your business up to GROW!


  • Ready to offer tax services to undocumented aliens? We have the training and support to make it happen!



  • Be your clients’ hero! Our in-house Sure & Secure IRS Audit coverage makes you a true Problem Solver!


  • Federal Direct knows the focus and dedication it takes to grow your tax business!


Want more info? We will contact you back within 1 business day